TTY-based Telecommunications Relay Services permit persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities.

The free nationwide telecommunications relay service (TRS), reached by calling 7-1-1, uses communications assistants (also called CAs or relay operators) who serve as intermediaries between people who have hearing or speech disabilities who use a text telephone (TTY) or text messaging and people who use standard voice telephones. The communications assistant tells the telephone user what the other party is typing and types to tell the other party what the telephone user is saying. TRS also provides speech-to-speech transliteration for callers who have speech disabilities.

Relay New Mexico is a program of the New Mexico Commission for the Deaf & Hard of Hearing. The relay provides TTY relay services to the hearing and speech impaired through keyboard devices allowing telephone communication with individuals who do not have such devices.

Place a Relay Call:

Dial 7-1-1 to use Relay New Mexico or call one of the toll-free numbers below:
TTY: 800-659-8331
Spanish: 800-327-1857

Receiving a Relay Call:

When you pick up the phone and hear This is Relay, someone who may be deaf, deaf-blind, hard of hearing or have difficulty speaking is on the line.

The CA will give their identification number and ask if you have received a relay call before. If necessary, the CA will explain the process before connecting the call.

The conversation will proceed in the same manner as when making a relay call; say Go Ahead or GA to indicate you are done speaking and say GA to SK to end the conversation.